Universal Grid SMC Ltd ("UGMail") respects the privacy, confidentiality, and security of the personal information and Customer Data you share with us. This Privacy Policy explains how we collect, use, store, disclose, protect, and manage this information when you use UGMail services and platforms. By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
UGMail may collect and process the following categories of information:
Account registration information (name, username, password, and contact details)
Contact details (email addresses, phone numbers, and mailing addresses)
Billing and payment information (billing addresses, transaction details, and payment method information)
Business or organization details (company name, domain ownership, and administrative contacts)
Technical and device information (IP address, browser type, operating system, device identifiers)
Login activity and authentication records (login timestamps, session identifiers, authentication logs)
Communications and support requests
Email routing and operational metadata
Domain and DNS configuration information
Usage analytics and infrastructure logs
Customer Data transmitted or stored through the Services
2. Purposes of Processing
UGMail may process information for the following purposes: provision of Services, account management, authentication and security, billing and payment processing, technical support, infrastructure monitoring, fraud prevention and abuse detection, spam filtering and security operations, compliance with legal obligations, service improvement and analytics, operational administration, and communication regarding Services.
3. Email Content and Customer Data
Customer Data processed through the Services remains under the control and ownership of the Customer. UGMail does not claim ownership of Customer emails, communications, files, or stored content. UGMail personnel do not intentionally access Customer email content except where reasonably necessary for technical troubleshooting, security investigations, abuse prevention, legal compliance, or service delivery requirements authorized by the Customer.
4. Data Sharing and Disclosure
UGMail does not sell Customer Personal Information to third parties. Information may be disclosed where reasonably necessary to deliver Services, operate infrastructure, process payments, provide technical support, comply with legal obligations, or protect security and operational integrity. Trusted third-party providers include cloud infrastructure providers, payment processors, telecommunications providers, domain registrars, security providers, and analytics providers.
5. Data Security
UGMail implements commercially reasonable technical, administrative, and operational safeguards including encryption technologies, access controls, authentication systems, infrastructure monitoring, security auditing, malware protection systems, and spam prevention systems. Despite reasonable safeguards, no internet-based system can be guaranteed completely secure. Users remain responsible for protecting passwords and credentials, managing authorized access, securing endpoint devices, and implementing internal security controls.
6. Data Retention
UGMail may retain Personal Information and Customer Data for periods reasonably necessary to provide Services, maintain operational continuity and backups, comply with legal and regulatory obligations, resolve disputes, enforce agreements and policies, and maintain backups for disaster recovery. Retention periods may vary depending on subscription status, operational requirements, regulatory obligations, and customer actions.
7. International Processing
The Services may utilize infrastructure, systems, providers, or technologies located in multiple jurisdictions. By using the Services, Users acknowledge that information may be transferred, processed, stored, or accessed across international infrastructure environments where operationally necessary.
8. Changes to This Privacy Policy
UGMail reserves the right to modify, revise, update, or replace this Privacy Policy at any time. Continued use of the Services following publication of revised terms constitutes acceptance of the updated Privacy Policy.
9. Contact Information
Universal Grid SMC Ltd, UGMail — Business Email Beyond Boundaries. Address: Namasuba Central, Entebbe Road, P.O Box 980620, Kajjansi UG. General Contact: [email protected]