This Cookie Policy explains how Universal Grid SMC Ltd ("UGMail") uses cookies, tracking technologies, session technologies, analytics systems, and related technologies in connection with UGMail websites, applications, administrative portals, billing systems, support systems, and related services. By accessing or using the Services, you acknowledge and agree to the use of cookies and related technologies as described in this Policy.
1. Why We Use Cookies
We use cookies and similar technologies for the following purposes:
Authentication and login management — to recognize you when you sign in and keep you logged in
Security and fraud prevention — to detect and prevent unauthorized access or malicious activity
Session management — to maintain your active session and ensure continuity as you navigate
Performance optimization — to help our systems run efficiently and reduce latency
User preferences and settings — to remember your language, display options, and other preferences
Infrastructure monitoring — to monitor system health, uptime, and performance
Analytics and usage reporting — to understand how the Services are used and where improvements are needed
Operational functionality — to support core features such as billing, support tools, and administrative portals
2. Types of Cookies Used
Essential Cookies: Required for the basic operation of the Services. These include authentication cookies, security cookies, session identifiers, administrative access tokens, and load balancing cookies. These cannot be disabled without affecting core functionality.
Functional Cookies: Enhance how the Services operate. They may store language preferences, interface settings, session continuity data, and user-specific configurations. Disabling these may reduce convenience but typically will not prevent basic use.
Analytics and Performance Cookies: Help us understand how the Services are used. They may be used to measure platform performance, analyze usage trends, monitor infrastructure reliability, improve user experience, and identify operational issues. Data is typically aggregated for statistical purposes.
Security Cookies: Support the protection of Users, data, and systems by assisting with fraud prevention, abuse detection, security monitoring, suspicious activity analysis, and authentication protection.
3. Third-Party Cookies
Some parts of the Services may rely on third-party providers who may place their own cookies. These include analytics providers, payment processors, cloud infrastructure providers, embedded service providers, authentication systems, and security providers. UGMail does not directly control how third-party cookies operate. Their use is governed by the respective third party's privacy or cookie policies.
4. Cookie Management
You may manage or disable certain cookies through browser settings, operating system controls, or device configurations. However, if you disable or block certain cookies, some parts of the Services may not function as intended — login functionality, security features, session continuity, administrative access, and operational capabilities may all be affected. Essential cookies are required for secure and reliable operation of core features.
5. Changes to This Policy
UGMail reserves the right to revise, update, or replace this Cookie Policy at any time. By continuing to access or use the Services after a revised Cookie Policy has been published, you acknowledge and accept the updated terms.
6. Contact Information
Universal Grid SMC Ltd, UGMail — Business Email Beyond Boundaries. Address: Namasuba Central, Entebbe Road, P.O Box 980620, Kajjansi UG. General Contact: [email protected]