Terms of Service

Written By Blessed Patrick

Last updated 4 days ago

Effective Date: 02 June 2026

These Terms of Service (“Terms”) explain the rules for using the websites, applications, platforms, communication systems, support services, administrative portals, billing systems, and related services operated by ENS Creative Studios Ltd, trading as UGMail (“UGMail”, “Provider”, “we”, “our”, or “us”).

By accessing, browsing, registering for, purchasing, subscribing to, or using any part of our services (the “Services”), you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you must stop using all Services immediately.

1. Key Definitions

Understanding these terms will help you know how the agreement applies to you.

1.1 Services

“Services” means all products, software, applications, systems, infrastructure, communication tools, websites, email hosting services, support services, platforms, and related technologies provided by UGMail.

1.2 User

“User” means any individual, business, organization, institution, company, or other entity that accesses or uses the Services.

1.3 Account

“Account” means any registered user profile, mailbox, subscription, administrative account, or access credential associated with the Services.

1.4 Customer Data

“Customer Data” means any emails, files, messages, records, domains, communications, configurations, settings, or other information processed, stored, transmitted, or hosted through the Services.

1.5 Platform

“Platform” means all websites, applications, systems, portals, interfaces, and technologies operated under UGMail.

2. Acceptance of These Terms

2.1 Eligibility to Enter into These Terms

By using the Services, you represent and warrant that:

  • You have the legal capacity to enter into binding agreements under applicable law.

  • If you are using the Services on behalf of an organization or other legal entity, you are authorized to bind that entity to these Terms.

  • You will comply with these Terms and all applicable laws, regulations, and industry standards.

2.2 If You Do Not Agree

If you do not agree with any part of these Terms, you must immediately stop using the Services.

3. Eligibility and Permitted Use

3.1 Intended Use

The Services are intended for lawful business, professional, organizational, institutional, educational, and commercial communications.

3.2 Prohibited Use

You may not use the Services for any unlawful, fraudulent, abusive, harmful, unauthorized, or deceptive purpose. This includes any activity that violates laws, regulations, or these Terms.

3.3 Right to Refuse Service

UGMail may, at its sole discretion, refuse, suspend, restrict, or terminate access to the Services when necessary for operational, legal, regulatory, security, compliance, or business reasons.

4. Services Provided

4.1 Scope of Services

UGMail may provide, among other services:

  • Professional business email hosting

  • Webmail services

  • Mobile and desktop applications

  • Administrative and collaboration tools

  • Domain integration services

  • Email security and storage infrastructure

  • Technical support and customer assistance

4.2 Subscription-Based Features

Features, storage limits, functionality, and support levels may differ depending on the subscription plan you choose. Details are provided at the time of purchase or subscription.

4.3 Service Modifications

UGMail may modify, enhance, replace, suspend, or discontinue any part of the Services at any time. While we may make reasonable efforts to provide notice, we are not obligated to maintain any specific feature or functionality.

5. Account Registration and Security

5.1 Account Requirement

Some Services require you to create an Account.

5.2 Accurate Information

You agree to provide accurate, complete, and up-to-date information when registering and maintaining your Account.

5.3 Your Responsibilities

You are solely responsible for:

  • Keeping your passwords and authentication credentials confidential

  • Managing authorized users within your organization

  • Securing the devices and networks you use to access the Services

  • All activities that occur under your Account

5.4 Unauthorized Access

UGMail is not responsible for losses arising from unauthorized access caused by:

  • Weak or reused passwords

  • Sharing credentials with others

  • Phishing or social engineering attacks

  • Compromised devices

  • Security failures on your side (e.g., unpatched systems, lack of antivirus)

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree not to use the Services to:

  • Send spam or unsolicited bulk communications

  • Conduct phishing, fraud, impersonation, or other deceptive activities

  • Distribute malware, ransomware, viruses, or other harmful code

  • Infringe or violate intellectual property rights

  • Harass, threaten, abuse, or harm others

  • Interfere with or disrupt networks, systems, or infrastructure

  • Bypass or attempt to bypass security controls or usage limits

  • Engage in activities that may damage the reputation or integrity of UGMail

6.2 Enforcement

UGMail may investigate suspected violations of this policy. We may suspend, restrict, or terminate Accounts and, where necessary, report offending Accounts to relevant authorities without prior notice.

7. Billing, Payments, and Subscriptions

7.1 Paid Services

Some Services require payment of subscription fees or other charges.

7.2 Billing Terms

Pricing, billing cycles, renewal schedules, service limits, and payment requirements are shown during purchase or subscription. By subscribing, you agree to these billing terms.

7.3 Non-Payment

If you fail to pay applicable fees, UGMail may:

  • Suspend your Services

  • Restrict your access

  • Deactivate your mailbox

  • Terminate your Account

  • Delete Customer Data in line with Section 13

7.4 Refund Policy

Unless required by law or expressly agreed in writing, all payments are non-refundable.

7.5 Pricing Changes

UGMail may change pricing, service limits, features, storage allocations, or subscription structures. We may provide notice before such changes take effect. Continued use after changes become effective means you accept the new terms.

8. Domain Responsibilities

8.1 Ownership

Unless we explicitly agree otherwise in writing, you are responsible for the ownership, registration, renewal, and management of your domains.

8.2 DNS Configuration

UGMail may assist with DNS records such as MX, SPF, DKIM, and DMARC. However, you remain responsible for:

  • Access to your domain registrar account

  • Renewing your domains on time

  • Managing DNS settings

  • Maintaining valid domain ownership

8.3 Domain-Related Interruptions

UGMail is not responsible for service failures caused by:

  • Expired domains

  • Incorrect or misconfigured DNS records

  • Actions taken by your registrar

  • Failures of third-party DNS providers

  • Domain ownership disputes

9. Security

9.1 Our Security Measures

UGMail uses commercially reasonable administrative, technical, and organizational safeguards to protect Customer Data and our platform infrastructure.

9.2 No Absolute Guarantee

No internet-based service can be 100% secure. By using the Services, you accept this inherent risk.

9.3 Your Security Responsibilities

You are responsible for:

  • Protecting your login credentials

  • Maintaining security on your devices and networks

  • Implementing internal security controls (e.g., access policies, user training)

  • Monitoring your Account activity for suspicious behavior

  • Enforce additional security measures, such as 2FA, for all users with direct access to your organization’s UGMail accounts and mailboxes.

9.4 Security-Based Restrictions

UGMail may suspend or restrict access to the Services when necessary to protect platform integrity, investigate abuse, or respond to security threats.

10. Privacy and Data Processing

10.1 How We Process Data

UGMail may collect, process, store, and use information as needed to:

  • Operate and deliver the Services

  • Process payments

  • Provide customer support

  • Detect abuse, fraud, and security threats

  • Improve service quality and performance

  • Comply with legal and regulatory obligations

10.2 Privacy Policy

Your use of the Services is also governed by the UGMail Privacy Policy, which is incorporated into these Terms. You should review the Privacy Policy to understand how we handle your information.

10.3 Third-Party Processing

UGMail may use third-party providers (such as cloud hosting, telecommunications, payment processors, infrastructure vendors, and technical service providers) to operate the Services. These providers may process data on our behalf under appropriate safeguards.

11. Third-Party Services

11.1 Third-Party Dependencies

Some features of the Services rely on third-party services or infrastructure (for example, internet service providers, data centers, or integrated apps).

11.2 Availability Disclaimer

UGMail does not guarantee uninterrupted availability or performance of any third-party services, APIs, integrations, or infrastructure.

11.3 Third-Party Failures

UGMail is not liable for interruptions, delays, losses, or failures caused by third-party providers.

12. Intellectual Property

12.1 Ownership Rights

All software, technology, branding, trademarks, service marks, interfaces, content, documentation, designs, and systems associated with UGMail are owned by ENS Creative Studios Ltd or its licensors.

12.2 Restrictions on Use

Except where expressly permitted, you may not:

  • Copy or reproduce the Services or any part of them

  • Reverse engineer, decompile, or attempt to extract source code from our software

  • Create derivative works based on the Services

  • Resell, sublicense, or otherwise exploit the Services without our written authorization

All rights not expressly granted to you are reserved by UGMail and its licensors.

13. Data Retention and Termination

13.1 Data Management

UGMail may retain, archive, suspend, delete, or remove Customer Data in line with operational needs, your subscription status, legal obligations, and our internal policies.

13.2 Data Loss Upon Termination

If your Account is terminated, suspended, expires, or is deleted, your Customer Data may be permanently lost. Deleted data may not be recoverable.

13.3 Your Backup Responsibility

You are solely responsible for maintaining your own independent backups of important data. UGMail does not guarantee that deleted Customer Data can be restored or recovered.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

UGMail disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Uninterrupted or error-free operation

  • Security, reliability, or availability

15. Limitation of Liability

15.1 Exclusion of Certain Damages

To the maximum extent permitted by law, UGMail will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.

15.2 Specific Exclusions

UGMail will not be liable for:

  • Loss of profits or revenue

  • Loss of business opportunities or contracts

  • Data loss or data corruption

  • Service interruptions or downtime

  • Security breaches or cyberattacks

  • Reputational damage

  • Failures of third-party services

  • Internet or telecommunications failures

15.3 Liability Cap

UGMail’s total aggregate liability arising out of or related to the Services will not exceed the total amount you paid for the affected Services during the three (3) months immediately before the event giving rise to the claim.

16. Indemnification

You agree to defend, indemnify, and hold harmless UGMail, ENS Creative Studios Ltd, and our officers, directors, employees, contractors, affiliates, and partners from and against any claims, damages, liabilities, costs, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Services

  • Your violation of these Terms

  • Your violation of any applicable laws or regulations

  • Any claims relating to Customer Data or communications sent through your Account

17. Changes to These Terms

17.1 Updates

UGMail may update or revise these Terms at any time.

17.2 How Changes Are Communicated

Updated versions of the Terms may be published on UGMail websites, within applications, in customer portals, or via other official communication channels.

17.3 Acceptance of Changes

If you continue to use the Services after revised Terms become effective, you are deemed to have accepted the updated Terms.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by and will be interpreted in accordance with the laws of the Republic of Uganda.

18.2 Jurisdiction

Any dispute arising from or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the competent courts of Uganda.

19. Contact Information

For questions, notices, legal requests, or other communications regarding these Terms or the Services, contact:

ENS Creative Studios Ltd
UGMail — Business Email Beyond Boundaries

Namasuba Central, Entebbe Road
P.O. Box 980620
Kajjansi, Uganda

Email: contact.ug@ugmail.co

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.